Effective Date: July 21, 2026

At Creed Windows and Doors, LLC (“Creed,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, request a quote, contact us, or use our services.

Information We Collect

We may collect the following information:

• Name
• Address
• Email address
• Phone number
• Project information
• Payment information (when applicable)
• Photos or measurements related to your project
• Information you voluntarily provide through forms, phone calls, emails, or text messages
• Website usage information such as IP address, browser type, and pages visited

How We Use Your Information

We use your information to:

• Provide estimates and proposals
• Schedule appointments
• Perform installation and service work
• Respond to your questions
• Process payments
• Provide warranty support
• Improve our products and customer service
• Send updates regarding your project
• Send appointment reminders
• Communicate regarding quotes, orders, installations, financing, warranties, promotions, and customer support

Text Messages and Phone Calls

By providing your phone number to Creed Windows and Doors, you expressly consent to receive phone calls and SMS/text messages from us regarding your inquiry, estimate, installation, warranty, customer service, appointment reminders, scheduling updates, promotions, and other information related to our products and services.

These communications may be sent using our business phone platform, Dialpad, or another authorized communication service acting on our behalf.

Message frequency may vary.

Message and data rates may apply based on your mobile carrier.

You may opt out of receiving marketing text messages at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

Your consent to receive text messages is not required as a condition of purchasing any product or service.

Information Sharing

We do not sell your personal information.

We may share your information only when necessary with trusted service providers that assist us in operating our business, including:

• Dialpad (business phone and messaging services)
• Payment processors
• Financing providers (only if you request financing)
• Installation contractors or subcontractors working on your project
• Software providers used to manage scheduling, customer communications, and project management

These providers are only permitted to use your information for the services they perform on our behalf.

We may also disclose information when required by law or to protect our legal rights.

Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our website and improve customer experience.

You may disable cookies through your browser settings.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.

Your Privacy Rights

You may request to:

• Access the personal information we maintain about you.
• Correct inaccurate information.
• Request deletion of your personal information where permitted by law.
• Opt out of marketing communications.

To make a request, please contact us using the information below.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

Creed Windows and Doors, LLC

Phone: (865) 407-0920

Email: info@creedwindowsanddoors.com

Website: https://creedwindowsanddoors.com